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*SPA GUEST INFORMATION*


APPOINTMENTS

Working at high level, it is imperative that all treatments are booked in advance. 

Therefore we do not offer late availability appointments.


All bookings for individual treatments or packages will require a pre paid £25 non refundable deposit to secure your appointment. 

This will need to be paid by direct bank transfer at the time of booking once a personal email has been sent to you.


**Prompt payment is greatly appreciated - Non payment will result in the cancellation of your booking**

We accept cash or card payments at the spa for treatments and retail products.


*PLEASE NOTE*

All treatments are carried out by Angie our Spa Director - The Healing Medium.

We are unable to accommodate dual treatments, hen parties, spa parties, birthday parties or 

children's parties.  

*It is important that you are not under the influence of any recreational drugs or alcohol - including hangovers when receiving treatments* 


Angie also works independently from the spa and has a specialist consultancy service.


ARRIVAL

Individual treatments and spa packages please arrive no more than 5 - 10 minutes prior to your scheduled appointment time. This allows you to begin your time of rest and relaxation and enjoy your treatment feeling calm and relaxed, or if it is your first visit to complete our consultation form.

Please ensure your mobile phone is switched off, due to the energy work being carried out throughout

 your holistic treatments.


*PLEASE NOTE*

*Late arrivals will not receive an extension of booked treatment time to avoid inconvenience to following guests  and the same treatment price will apply, so please ensure you arrive in good time to enjoy your treatment in full.


*If you should require extra time on any of our treatment structures please mention this at the time of booking as we cannot always accommodate this request - subsequent charges will apply. 


PARKING.

 On street parking around Birstall is limited to 1 hour. 

Parking at Tesco and Market Place is limited to 2 hours.

 There are all day stay car parks on Low lane  and High Street.


Please make sure you have enough parking time for your treatments booked, as we do have 

Traffic wardens patrolling around the village.


GIFT CERTIFICATES

Gift certificates can now only be purchased at the spa and are valid for 12 months from date of purchase.

*Please note*

 Gift certificate dates will not be extended, are non transferable and no cash refunds will be made for non - use.

 Failure to present a valid gift certificate / E-Gift Card will result in full payment of treatments booked.


Purchase a E-Gift Card - Here


**All gift cards & certificates will be extended to reflect the spa's temporary closure for covid-19**

CANCELLATIONS

We kindly request that 48 hours notice of cancellation is given for treatments and packages or regrettably clients will be charged 100% of the full treatments booked.

A 100% charge also applies to the non - arrival of clients who fail to attend their appointments, including bookings made with gift certificates or gift cards.

We reserve the right to use our discretion in exceptional circumstances.

OPENING TIMES


All Spa Treatments And Training Are Strictly By Appointment Only.



Soul Spa

Bank House

2, Chapel Lane

Birstall

WF17 9EJ.